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PAKISTAN SOCIAL SCIENCES REVIEW (PSSR)

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How to Cite

Total Quality Management Implementation and Performance of Public Sector Universities in Pakistan

Abstract

This article discusses the relationship between implementation of total quality management practices and performance of the public sector universities of the Punjab. Study was quantitative in nature and survey method was used for data collection. Sample included department heads, faculty members and students of faculty of social sciences. Major findings of the study indicated that there is strong positive relation between implementation of TQM practices and performance of public sector universities of Punjab. Further, study explored that many TQM practices are implemented in public sector universities of Punjab, Pakistan except involvement of stakeholders and students in quality improvement process. On the basis of findings it is recommended that public sector universities may adopt TQM practices including involvement of stakeholders and students in quality improvement process. Leadership plays prime role in the successful implementation of TQM practices.

Authors

  • Hajra Bibi
  • Lecturer, Department of Education, Fatima Jinnah Women University, Rawalpindi, Punjab, Pakistan
  • Abdul Waheed
  • Assistant Professor, Faculty of Management Sciences, Foundation University Islamabad, Pakistan
  • Kiran Shehzadi
  • Lecturer, Department of Education, University of Education Lahore, Punjab, Pakistan

Keywords

Pakistan, Performance, Public Sector Universities, Total Quality Management

DOI Number

10.35484/pssr.2021(5-II)25

DOI Link

http://doi.org/10.35484/pssr.2021(5-II)25

Page Nos

309-319

Volume & Issue

v5-2

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Creative Commons License
Pakistan Social Sciences Review (PSSR) by RESEARCH OF SOCIAL SCIENCES (SMC-PRIVATE) LIMITED(ROSS) is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Based on a work at https://pssr.org.pk/

Copyright 2016 PSSR Journal, Developed by M. Yaseen

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